Information Technology

The Information Technology Division (I.T.) plays a key role in assisting the City achieves its I.T. vision. I.T. must not only provide reliable and quality information management services, it must provide ongoing I.T. leadership and direction for the organization. Given the importance of I.T.’s role in helping the City fulfill its I.T. vision, it is important to understand and validate the Division Mission and Core services.

Mission
To enable the service delivery of our customers through the integration of industry tested and secure citywide technology resources.

Core Services
It is important for I.T. and City Management to understand I.T.’s core services. Clarification of the core service areas will help I.T. 1) focus limited resources on those functions and activities that cannot be compromised, and 2) provide a framework from which to discuss the appropriateness or inappropriateness of future I.T. system enhancements and projects.

• Network and Communications Services - Enable the availability and relevancy of data and voice communications.
• Technology Customer Support - Provide direct customer support and training for technology equipment and applications.
• Citywide Data Management - Manage the City’s data so that critical business processes remain operational and reside in a secure networked environment.
• Technology Strategic Planning - Ensure optimal resource utilization and technology investment across the organization.
• Technology Solutions Consulting - Create and implement new technology solutions that maximize the delivery of City Services.
• Internet and Intranet Services - Integrate key City services into the City Internet and Intranet services to enhance customer service.
• Geographic Information System (GIS) - Manage, support, and provide GIS services inline with the goals of the GIS Strategic Plan.
• City-wide Infrastructure Enhancements - Support the enhancement of our City infrastructure to enable new technology services to be deployed that facilitate the attainment of the City Vision 2020 Strategic Framework Work Program 2003.