What charges are on the City of West Sacramento utility bill?
Residential or commercial water, sewer and refuse charges.
I am moving to a house in West Sacramento. How do I start up utility services?
You can stop by City Hall at 1110 West Capitol Ave, call us at 916-617-4589 or email us. We will need the following information: your name, service address, billing address, work and home phones, driver’s license number and the close of escrow date. For existing homes a copy of the grant deed or closing statement.
Name or mailing address change?
Call our office at 916-617-4589, if you are changing your name or your mailing address. Name changes need to be processes through the Yolo County Clerk Recorder’s Office before we can make an owner name change.
How do I make my monthly payments for service?
Payments may be mailed, paid in person at City Hall or Bryteway Market, placed in our drop box in the City Hall parking lot, be automatically deducted from your checking or saving accounts, or paid via the internet with your Visa or MasterCard.
What is the fee for returned checks and returned automatic payments?
There will be a fee of 10% up to a maximum of $25.00 for handling of all returned checks.
What is the address for Utility Billing at City Hall?
What is the address for Utility Billing at City Hall?
What is the mailing address for payments?
P.O. Box 2220, West Sacramento, Ca 95691-2220
What is the address for Bryteway Market?
1552 Lisbon Avenue, Bryte. The cross street is Yolo Street.
Where is the drop box located?
It is a white box located on the west side (Rite-Aid side) of the public parking lot at City Hall. The drop box is emptied at 9:00am Monday through Friday. Payments placed in the drop box may not be posted until the next business day.
Can I give my credit card number over the phone to make a payment?
No payments can be made by phone.
How can I have the City automatically deduct from my checking or savings?
You may complete the Automatic Payment Service form click here or you can mail the form to our office with a voided check. It can take 6-8 weeks to process, so check your statement to verify that APS has been started.
When are utility bills due?
Normally, payments are due the 5th, 10th, 15th, or 20th of the month. Please look at the bottom of your utility bill to confirm your due date or call our office at 916-617-4589. If the due date falls on a weekend or a holiday, the due date is the next business day.
When are late fees posted?
Penalties are posted the date after the payment is due.
What is the late fee amount?
Basic Penalty - A one-time basic penalty of 10% of the rate for one month shall be added to each delinquent bill for the first month the bill is delinquent.
1st Additional Penalty - After assessing the basic penalty, an additional penalty of .5% (one-half percent) per month shall be added to all delinquent charges and basic penalties.
2nd Additional Penalty - After 3mos any unpaid charges will be assessed a 1% additional penalty.
What happens if I can’t pay?
Every August 1st, any outstanding amount billed before May 31st will be transferred to the current year’s property tax roll. If the amount exceeds $5000.00 a lien will be placed against the property.
Is it customary for the tenant or the owner to receive the utility bill?
The tenant, property manager or the owner can receive the utility bill, but the owner is always responsible for any outstanding amounts. We must have a signed Tenant Authorization Agreement form on file if anyone other than the owner is to receive the utility bill.
Is a new tenant responsible for past due amounts on the utility bill prior to their occupancy date?
A new tenant is not responsible for arrears owing prior to their occupancy date, but this amount will stay outstanding on the bill until it is paid. It is the owner’s responsibility.
What time period is my bill for?
Customers with a payment due date of the 10th of the month are billed in arrears. This includes all metered water accounts and most commercial refuse accounts. This means that the month that a bill is printed is actually for the prior month’s usage. For example, a bill that is dated February 11th with payment due March 10th is billed for water, sewer, or refuse services provided in January. Accounts with a payment due date of the 5th, 15th or the 20th are billed for the current month, a bill printed in February is for February services.
What does it mean when it says my auto debit is in 'prenote'?
When you request an auto debit from your savings or checking account to pay your utilities we send a prenote to the bank letting them know that we plan on debiting that money from your account on a monthly basis. It also helps to ensure that we have the correcting routing information. The month after the prenote is sent we begin the auto debit. This whole process normally takes 6 to 8 weeks. You should continue to pay your utility bill until your bill says ' No Payment Due' in the amount due box at the top right hand side of the bill.
Commercial Questions
How is the water consumption on the bill measured?
The consumption on your bill is measured in 100 cubic feet units or 1 ccf. There are 748 gallons in 1 ccf. You can multiply the ccf’s on your bill by 748 to compute the gallons you used.
How to read your meter:
Your meter has register display similar to the odometer on a car. Read the meter from left to right. Subtract the previous meter reading (it appears in the water section of your bill) from your current reading. The reading will result in the amount of cubic feet of water used since the last reading.
How is my sewer charge computed?
If you have a residential building, the sewer is a flat, per unit charge. If you have a business, it is computed using a winter average.
What is a winter average?
Commercial customers are billed sewer charges based upon their average winter water consumption, which are the January and February water reads. We add these water reads together, divide by 2 and that becomes your sewer multiplier for the following 12 months. The average is calculated at this time of the year because there is less outdoor water usage. This revised sewer charge appears on your April statement for the March usage.
What if I have a water leak in January or February?
If you have a water leak during this time period, making your water consumption noticeably higher than usual, you will need to notify the Utility Billing Office. We will need a copy of the plumbing bill or receipts from the purchase of plumbing supplies if you repaired the leak yourself. We can then adjust your average by using the same month of the previous year, to get an average that is a truer reflection of your water consumption.
How do I change the size of my commercial business dumpster?
Your will need to call Waste Management directly to make any changes to your refuse dumpster. Their telephone for local callers is (800) 374-4778. This number is not available to all areas. For callers who are not in our immediate area, the phone number you will have to use is (530) 662-8748.
How do I change my commercial residential dumpster service?
If you have the individual carts for each address/apartment, you will need to call the Utility Billing Department at (916) 617-4589. For the large dumpsters you will need to call Waste Management directly. Their telephone for local callers is (800) 374-4778. This number is not available to all areas. For callers who are not in our immediate area, the phone number you will have to use is (530) 662-8748.
Residential Questions
If I have a broken water/sewer line whom do I call?
Call Public Works at 916-373-5850.
If I have a water problem, whom do I call?
If you are experiencing problems with your water service, there are many things that may be causing it. In all cases you should first determine whether the problem is limited to your home or is being experienced by your neighbors as well. If your neighbors are having the same problem you should call Public Works at (916) 373-5850 to inform them. If the problem is just in your home, there are several things you can do. In case of no water, Public Works may have shut it off to do some maintenance or repair work. If your water is brown, cloudy, low pressure or otherwise poor in quality, you may need to contact a plumber to fix the problem.
With any type of service problem, please do not hesitate to contact the Utility Billing Department at (916) 617-4589 or the Public Works Department (916) 373-5850 to get answers to your questions or further instructions.
What size garbage cans are available?
There are 3 sizes of residential garbage carts available. The small is 35 gallon, medium is 64 gallon and the large is 96 gallon. Please call the Utility Billing Dept at 916-617-4589 to make any changes and for pricing.
My garbage or recycle can is missing and/or broken. How can I get a new one?
Simply call our office at (916) 617-4589. It will normally take up to 5 business days to be replaced or repaired. There is not charge to repair or replace your cart.
How can I get a temporary dumpster for my house?
Call Waste Management at (800) 374-4778 or (530) 662-8748. Any dumpster smaller than 8 yards will be billed to your residential account.
How can I recycle my used motor oil?
Call the Utility Billing Department to request an oil container. You will then just place it at the curb next to your green waste on your regular refuse service day.
How can I get a container for my lawn clippings and yard waste?
The City of West Sacramento does not provide containers for green waste. You must provide your own containers. Grass, weeds and leaves can be placed in 30-gallon garbage cans, bags, or other containers not to exceed 40 pounds. Shrub and tree prunings can be placed in containers or tied in bundles and placed at the curb for pick-up on your regular refuse day. Branches should be no more than 2 inches in diameter. Bundles must not be greater in dimension than 3 feet by 3 feet or weigh more than 40 pounds.
