NOTE: Shared Mobility operations have ceased due to COVID-19, until further notice.
Why Shared Bikes and Scooters?
Shared bikes and scooters (also known as shared mobility or micromobility) can be a great sustainable way to travel around West Sacramento. By providing additional mobility options, residents and visitors have more choices than ever in how they get around. Plus, choosing an e-bike or e-scooter is fun, affordable, and better for the environment than driving!
Who Owns and Operates the shared scooters and bikes?
The City of West Sacramento does not own or operate shared scooters or bicycle programs. They are owned and operated by private vendors that have obtained a permit from the City to operate. As of August 2019, JUMP (owned by Uber) is the only shared mobility company permitted to operate in West Sacramento. Interested in applying to operate as a new vendor in West Sacramento? Review our Micromobility ordinance and submit a permit application.
What if a shared mobility device is causing an obstruction or is inappropriately parked?
If the device is inappropriately parked or is obstructing a normal path of travel, please take the following steps:
- Contact the Operator Directly: To file a complaint, identify the operator and customer support information which is displayed on the device. Shared mobility operators currently permitted in West Sacramento include:
- JUMP Bike Support: +1 (833) 300-6106(Available 24/7)
- JUMP Scooter Support: +1 (844) 505 9155(Available 24/7)
- Or visit https://help.uber.com/emobility for more JUMP questions
- Issue a complaint on West Sac Connect. If the issue is not resolved in a timely manner, please contact City staff at (916) 617-5310.
Using Shared Mobility Devices
People who plan to use shared mobility services, such as bike-share and scooter-share MUST comply with all relevant traffic laws to ensure the safety of all travelers.
Park in a secure, upright position at a bike rack or designated drop zones. Bikes and scooters must be parked at bike racks or designated drop zones. DO NOT block sidewalks, driveways or doorways.
Can Shared Mobility Devices be parked at existing city or business bike racks?
Yes, shared mobility devices can be parked at any public bike rack or private rack, if the business has no objection.