Using West Sacramento's Via rideshare service, you can catch a ride anywhere in the City for an affordable, flat fare.' Request a ride in real time using a Smartphone App or over the phone, and a Mercedes Benz Via van will pick you up in just minutes. And by sharing your ride with others heading in the same direction, you'll save money and avoid the hassle of traffic and parking- without sacrificing convenience!

Regular one-way fares currently cost $3.50 each. Seniors age 62 and up and individuals with eligible disabilities receive a 50% discount off of the regular fare price and ViaPass price. 

Riding with friends? Each additional passenger rides for just $1 when you add (+) passengers to your Via trip!

Are you a frequent rider? Consider ViaPass, which offers a $15 weekly pass allowing you to ride up to 4 times a day, every day of the week (during normal operating hours). 

Based on customer feedback and use, the City may consider modifying the regular fare price over the course of the 1-Year Pilot program.

West Sacramento is proud to be one of the first cities in the world to provide a CITYWIDE on-demand ridesharing service as part of their public transportation system. This means you can get a ride to or from any location within the City of West Sacramento boundaries! Based on customer feedback and use, the City may explore connections with surrounding areas in the future.

 Heading to Downtown Sacramento? Yolobus offers a high frequency downtown shuttle service connecting from the West Sacramento Transit Center through downtown every 20 minutes. Take a Via van to the transit center and make a seamless transfer to Yolobus. Paratransit services to downtown are provided by Yolobus Special. 

Customers are able to view estimated wait times when they enter their pick-up and drop-off locations in the Via app (or over the phone), before approving any payments. Wait times will vary depending on nearby driver availability, but on average a Via Van should arrive in 10-15 minutes. Riders should never wait longer than 30 minutes to be picked up.

Via rideshare works on a "Virtual Stop" model. This means, depending on where you are when you request a ride, you might be asked to walk across the street or around the corner. The distance riders may be asked to walk is quite minimal, usually 100-200 feet and never more than 500 feet. By meeting your Via van at a "Virtual Stop" this allows Via to avoid timely U-turns or other odd maneuvers which might otherwise add time to your trip- and others who might be sharing the ride!

If you are physically unable to walk to a Virtual Stop but wish to book a ride, please call Via's Support Line at 916-318-5101 for additional assistance. Riders requiring a Wheelchair Accessible Vehicle will always be picked up at their curb. 

Customers pay by credit/debit or prepaid credit card, which is entered when they set up an account on the Via app using a Smartphone or table. For customers who wish to book rides over the phone, please call Via at 916-318-5101 to arrange to have an account set up.

Want to say thanks for the ride? At the end of your trip, the Via Smartphone App offers riders the option of leaving a tip for their Driver. Tips are never expected, but always appreciated by Via Drivers. 

Yes! Customers may call 916-617-5310 or visit in person at any of the below locations for help setting up an account. After your account has been created, you can call to book a ride at (916) 318-5101.

City staff are available to assist with account set up at:

City Hall Utility Billing (M-F, 9am-5pm)
Community Center (M-F, 9am-5pm)
Recreation Center (M/W/F 9am-11am, or T/TH 6pm-8pm, or by appointment 916-617-4770)

Please Note: If you are applying for a Senior/Disabled Rider discount, you must submit verification in person one of the above locations , or to a qualified City representative at a "Learn-to-Ride" event.

People age 62+ or with a qualifying disability may receive 50% of Via fares. To obtain a Senior or Disabled Rider discount, you must verify your eligibility in person at one of the following City of West Sacramento facilities (click links for directions): 

City Hall Utility Billing (M-F, 9am-5pm)

Community Center (M-F, 9am-5pm)

Recreation Center (M/W/F 9am-11am, or T/TH 6pm-8pm, or by appointment 916-617-4770)

 For a Senior Discount, you must provide at least one (1) of the following forms of documentation:

- Valid Driver's License, US Passport, Military ID or DMV issued ID Card

- Valid Yolobus or SacRT Discount Rider pass with photo ID on the card (Connect Card)

- Valid Medicare Card 

- Current Senior Membership on file at the West Sacramento Recreation Center

For a Disabled Rider Discount, you must provide at least one (1) of the following forms of documentation:

- Current Medicare card or a Medicare, SSI, or SSDI Award Letter

- Current DMV issued Disabled Person or Disabled Veteran placard ID

- Valid Yolobus or SacRT Discount Rider pass  with photo ID on the card (Connect Card)

- Proof of current ADA Paratransit eligibility through Yolobus or SacRT

If none of the above are available, you must complete the Application for Disabled Rider Discount form, which will require a Healthcare Professional to complete a verification form on your behalf. After staff verifies your eligible disability, you will receive a discount code.