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Via On-Demand Rideshare

Get anywhere in West Sacramento for one affordable, flat fare!


Have you noticed some shiny new vans in town? Meet West Sacramento's new on-demand public transportation service! This innovative travel option is being tested out by the City as part of a one year Pilot in partnership with the rideshare company, Via.

What is "Rideshare"?

Using West Sacramento's Via rideshare service, you can catch a ride anywhere in the City for an affordable, flat fare. Request a ride when you're ready by using a Smartphone App or by calling over the phone. A Mercedes Benz Via van will pick you up in just minutes. And by sharing your ride with others heading in the same direction, you'll save money and avoid the hassle of traffic and parking- without sacrificing convenience!

News & Updates 

Now introducing, ViaPass!  With a $10 Weekly ViaPass, you can ride up to 4 time daily anywhere in West Sacramento during normal operating hours.

Cheaper Group Rides! Traveling with friends? Add passengers to your Via trip for only $1 each. Now the whole family can enjoy affordable shared rides around town. 

Its a Win-Win! Via Referral Program: Share your unique Referral Code with friends and family to get free rides! After they take their first Via ride, you'll get free ride credit for referring them and they'll get free rides for using your referral code, too! Learn how to refer friends by clicking here

Download the free Via App today! Available for Android and iPhone by clicking below. 

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  • What is rideshare?
  • How does Via rideshare work?
  • How much does it cost?
  • What are the hours of operation?
  • Where can I go on Via rideshare?
  • How long will I wait to be picked up?
  • Why won't Via always pick me up at my curb?
  • How can I pay?
  • Can I pay with cash?
  • I don't have a Smartphone or tablet. Can I still book a ride?
  • Can customers with wheelchairs or mobility devices ride?
  • How old do I have to be to book a ride?
  • How many passengers can ride in a Via van?
  • How do I get a Senior or Disabled Rider Discount?
  • How is Via rideshare different than traditional ride-hailing transportation services?
  • Did the City purchase the Mercedes Benz Via Vans?
More FAQs
Please correct the field(s) marked in red below:

How was your ride? 

Please tell us about your Via West Sacramento rideshare experience. This service is being deployed as a 1-Year Pilot. Let us know what we're doing right, or how we can improve. Your ideas will help shape this service! 


After each ride using the Smartphone App, you will be prompted to provide feedback on the quality of your experience using a 5 star rating system. Please remember to rate your Drivers!


Questions may also be submitted directly to City staff using West Sac Connect or by emailing 


PLEASE NOTE: If you wish to file a compliment or complaint in relation to your Via ride, please note the License Plate #, Driver Name, and/or time of day that you took your ride.


For urgent requests/comments, call Via's Support line at 916-318-5101 during regular operating hours or respond directly to text notifications you receive from Via.


Please enter your feedback below. If you would like City staff to respond to your comment or question, please include your contact information in the message. 
  1. To receive a copy of your submission, please fill out your email address below and submit.